Terms & Conditions of Use

Welcome to FirstStore (https://firststore.al). By using this website, you agree to comply with and be bound by these Terms and Conditions of Use. If you do not agree with these terms, please do not use our site.

1. General information

FirstStore is an online and physical store offering products for camping, hiking, and outdoor activities. These terms govern the use of the site and purchases made through it.

2. Use of the site

You agree to use this site only for lawful purposes and in a way that does not infringe on the rights of other users or the operation of the site.

Prohibited:

• Using the site for fraudulent activities
• Attempting unauthorized access
• Copying or distributing content without permission

3. Products and prices

• Prices are expressed in Lek (ALL) and include VAT (where applicable)
• FirstStore reserves the right to change prices without prior notice
• Product images are illustrative and there may be slight differences from the actual product

4. Orders

• An order is considered accepted only after it is confirmed by FirstStore
• We reserve the right to refuse or cancel orders in special cases (insufficient stock, pricing errors, etc.)

5. Payments

Payments can be made through the methods available at checkout (e.g., cash on delivery or electronic methods).
FirstStore does not store sensitive bank card data.

6. Delivery

• Deliveries are made within the territory of Albania
• Delivery times are indicative and may change for logistical reasons
• Shipping costs are displayed during the ordering process

7. Returns and refunds

Customers have the right to request a product return or exchange according to the legislation in force.
The product must be unused and in its original packaging.

8. Intellectual property

All site content (texts, images, logos, design) is the property of FirstStore and cannot be used without written permission.

9. Limitation of liability

FirstStore is not responsible for:

• Indirect damages
• Incorrect use of products
• Technical problems beyond our control

10. Changes to terms

FirstStore reserves the right to update these terms at any time. Changes are published on this page.

11. Contact

📧 Email: info@firststore.al
🌐 Website: https://firststore.al

📅 Last updated: December 2025